Frequently Asked Questions (FAQ)

Cancellation

No problem, to cancel your order. Simply, you need to contact our customer service for order cancellation. Hopefully you get your solution from this FAQ itself.

You can contact us through email, chat or call. 

Please include the order number, when sending your queries and questions for us.

General enquiries

You will get your order within 24 hours.  We have the fastest delivery service in Kuwait.  If time of placing order is after 06:00 pm Kuwait Time then, you will get your order the next day.

I.T. Megabyte Computers guarantees a secure shopping experience. As itmegabyte.com chooses to process payment transactions of KNET only through Secured Payment Gateways.

In fact all your personal information, including debit card, name, and address details go through a reliable channel. Which is of course, the best in the industry for secure eCommerce transactions.

Use of your Personal Information is strictly in accordance with our FAQ and Privacy Policy, you are welcome to contact us when having any questions.

Yes of course. Any sold-out product will most definitely be available as soon as possible. (Except the case, when the manufacturer has permanently discontinued the products.)  Otherwise, you may call us for a special order and we will without a doubt deliver it to your doorstep.

Payment methods

Yes we do, we have two payment methods:

  • Cash on delivery.
  • Knet – a secure payment gateway.

Other method of payments will be available the in near future. For any payment support or further questions, simply contact us.

Returns & Refunds

Regrettably, we do not have an exchange policy. We can only provide refund in case you received damaged/defective or wrong product. After completion of investigation done by the concerned department, we initiate the process.

Once your product returned, we will send you an email to notify you that we have received your returned product.

Then, following some required product inspection of the returned product, the approval or rejection of refund will be determined.

After approval, we will process your refund to the original method of payment.

Transaction settlement will take around 4 business days. That depends on business days without weekends or holidays in between the business days.

In the unlikely event, if the delivered product is defective/faulty or wrong, you can return your product. The product should be returned in a resalable & unused condition. The product must be in the original packaging. Moreover, make sure to return such product with its accessories or gifts, within 7 days from the delivery date.

Return Policy:

The following products are not returnable:

  • Digital products.
  • Such Products that are not in the same condition as received.
  • Such products, which have been used or installed.
  • Any Products with missing labels or accessories.
  • Any Products with tampered or missing serial numbers.

Reach out to us: If FAQ isn’t enough

If you have any additional questions for us or need support from our experts, feel free to contact us. When you don’t find you answers in FAQ.

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